FAQs: How Do I File and View Cases with Magentrix Support?

    Question: How can I file a case with Magentrix Support, and how can I view the cases filed for my account?

    Answer: To file a case there are two options:

    • Send an email to support@magentrix.com. This will generate a case in our system.

    • Login to your portal as an Administrator, then click your name at the top-right of the portal and select Get Support. This option is only visible to Administrators for security reasons.

    The Get Support option is also the method to review existing cases.
     

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