Magentrix has introduced a security update to provide additional security protection. To provide a secure platform, a new login method has been introduced to increase security in Magentrix. The login endpoint (/user/login) will now accept a tokenized parameter....

Root cause and resolution steps for this error....

Information about why custom field labels and Help Text applied to a field in Salesforce or Dynamics are not updated in Magentrix when the object is refreshed....

This includes common reasons and troubleshooting steps for identifying why a user's active status or role may change, or not change, as expected....

If your Salesforce instance is running the Lightning version or the “Files uploaded to Attachments related list on records are uploaded as Salesforce Files, not as attachments” option is enabled, additional configuration is required to access Files in your Magentrix portal....

Magentrix Article Search for Salesforce allows users to search and attach Magentrix hosted articles to case tickets. Follow these steps to configure Magentrix Article Search for Salesforce....

Images uploaded to the portal cloud assets can be inserted into article posts and email templates....

Learn how to contribute to Magentrix's platform development by submitting ideas....

Magentrix recommends enabling SPF and DKIM for additional email authentication. Magentrix uses Amazon SES as our email service provider. This email service is used to send automated emails such as notifications or password resets....

All portal users and visitors are assigned a security role to determine viewing permissions. For users that are signed in, they will use their assigned security role. Users that are not signed in will use the Guest security role. Administrators can use the Guest security role to configure public access to pages....