If your Salesforce instance is running the Lightning version or the “Files uploaded to Attachments related list on records are uploaded as Salesforce Files, not as attachments” option is enabled, additional configuration is required to access Files in your Magentrix portal....

Magentrix Article Search for Salesforce allows users to search and attach Magentrix hosted articles to case tickets. Follow these steps to configure Magentrix Article Search for Salesforce....

Images uploaded to the portal cloud assets can be inserted into article posts and email templates....

Learn how to contribute to Magentrix's platform development by submitting ideas....

Magentrix recommends enabling SPF and DKIM for additional email authentication. Magentrix uses Amazon SES as our email service provider. This email service is used to send automated emails such as notifications or password resets....

All portal users and visitors are assigned a security role to determine viewing permissions. For users that are signed in, they will use their assigned security role. Users that are not signed in will use the Guest security role. Administrators can use the Guest security role to configure public access to pages....

The Magentrix package for Salesforce installs new components and attributes. For some features to be enabled, you will need to manually make changes in your Salesforce instance....

This article notes the IP ranges the Magentrix platform uses, and why some clients may need to whitelist them in their network security infrastructure....

Updating the copyright statement is a simple matter of going to your company preferences and updating the system settings....

Have you ever wanted a platform on which you could build your application, deploy it, and see it work on all devices? For many this is a dream that would require quite a bit of effort- money, time, etc. to achieve....