Knowledge

A community user’s Magentrix LMS course progress can be tracked through their contact record’s page layout in your Salesforce environment. You can also view their certification status, start dates, completion dates, and compliance expiration dates....

In order to maintain your Service-Level Agreements, you will need to address queries accurately and on-time with relevant resources. We have introduced the Magentrix ‘Article Search in Salesforce’ feature to enable your internal Salesforce users....

Information about why custom field labels and Help Text applied to a field in Salesforce or Dynamics are not updated in Magentrix when the object is refreshed....

If your Salesforce instance is running the Lightning version or the “Files uploaded to Attachments related list on records are uploaded as Salesforce Files, not as attachments” option is enabled, additional configuration is required to access Files in your Magentrix portal....

Magentrix Article Search for Salesforce allows users to search and attach Magentrix hosted articles to case tickets. Follow these steps to configure Magentrix Article Search for Salesforce....