Magentrix TLS 1.0 Disablement

    Magentrix follows the latest industry best-practices, including the security standards outlined by the Payment Card Industry Data Security Standard (PCI DSS). As such, Magentrix will require all connections to have TLS 1.1 or higher encryption protocols September 1, 2018 onwards. Magentrix will be disabling TLS 1.0 encryption with a brief outage on August 31, 2018 between 11:00pm - 12:00am EDT / 8:00pm - 9:00pm PDT.

    Action may be required from you to prevent a disruption in service.


    What Is TLS?

    TLS stands for Transport Layer Security. It is a widely used encryption protocol for data communication between two applications. TLS ensures that the connection is secure (encrypted), the identities of communicating parties are authenticated, and the connection is reliable and prevents undetected loss or changes in data transmission.

    Magentrix uses TLS protocol for data communication encryption for all inbound and outbound traffic from Magentrix powered websites to ensure a secure connection. This includes HTTPS web protocol used to transmit and receive data.


    What Is the Change?

    Magentrix is requiring an upgrade to TLS 1.1 or higher encryption protocol starting September 1, 2018.


    What Does This Mean for Me?

    All incoming and outgoing connections to Magentrix will require TLS 1.1 or higher encryption protocol. Connections may include viewing Magentrix in a browser, integrations, web services, and community portals.


    Will I Be Affected by This?

    Browser Compatibility:

    Confirm if your web browser is running TLS 1.1 or higher. TLS 1.1 + is on by default for these web browsers:

    • Mozilla Firefox 27+
    • Google Chrome 38+
    • Microsoft Internet Explorer 11 Desktop & Mobile
    • Microsoft Edge
    • Google Android OS 5.0 (Lollipop)+
    • Apple Safari Desktop 7+
    • Apple Safari Mobile 5+


    Microsoft Internet Explorer 8, 9, 10Compatible only for Windows 7 and up. You will need to enable TLS 1.1 and/or 1.2. Go to Tools > Internet Options. Select the Advanced tab. Select the Use TLS 1.1 and Use TLS 1.2 checkboxes, and then click OK.
    Google Chrome 22 to 37Compatible on Windows XP SP3, Vista, or newer, OS X 10.6 (Snow Leopard) or newer, or Android 2.3 (Gingerbread) or newer
    Mozilla Firefox 23 to 26Not on by default. Use about:config to enable TLS 1.1 or TLS 1.2 by updating security.tls.version.max config value to 2 for TLS 1.1 or 3 for TLS 1.2
    Google Android OS 4.4.X (KitKat)Some devices may be compatible, some may not support TLS 1.1 or higher


    Connected Apps / Integrations:

    Some APIs may only use TLS 1.0 and are not compatible with TLS 1.1 or higher. Ensure your integrations are enabled with TLS 1.1 or 1.2 encryption protocols.



    Action is required for Magentrix clients to prevent a service disruption for you and your community:

    • If you are using an incompatible web browser, you will need to upgrade your browser, use Google Chrome or Mozilla Firefox, or upgrade your operating system. See compatible browsers above.
    • Contact your technical team and developers to upgrade API applications to TLS 1.1 + compatibility.
    • Contact your community users about these upcoming changes and advise in either upgrading web browser settings or upgrading their web browser.

    By following through these steps, you and your Magentrix community will be ready for the TLS 1.0 disablement.

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