If your Salesforce instance is running the Lightning version or the “Files uploaded to Attachments related list on records are uploaded as Salesforce Files, not as attachments” option is enabled, additional configuration is required to access Files in your Magentrix portal....

Magentrix Article Search for Salesforce allows users to search and attach Magentrix hosted articles to case tickets. Follow these steps to configure Magentrix Article Search for Salesforce....

Images uploaded to the portal cloud assets can be inserted into article posts and email templates....

Learn how to contribute to Magentrix's platform development by submitting ideas....

Magentrix recommends enabling SPF and DKIM for additional email authentication. Magentrix uses Amazon SES as our email service provider. This email service is used to send automated emails such as notifications or password resets....

All portal users and visitors are assigned a security role to determine viewing permissions. For users that are signed in, they will use their assigned security role. Users that are not signed in will use the Guest security role. Administrators can use the Guest security role to configure public access to pages....

The Magentrix package for Salesforce installs new components and attributes. For some features to be enabled, you will need to manually make changes in your Salesforce instance....

Updating the copyright statement is a simple matter of going to your company preferences and updating the system settings....

Magentrix will require all connections to have TLS 1.1 or higher encryption protocols September 1, 2018 onwards. Magentrix will be disabling TLS 1.0 encryption with a brief outage on August 31, 2018 between 11:00pm - 12:00am EDT / 8:00pm - 9:00pm PDT. Action may be required from you to prevent a disruption in service....

In entity list buttons, you can enable the option for button checkboxes. When enabled, records in the lists will have checkboxes next to them. When users select records and click the button, only selected records will have the action run on it....