If a user didn't receive their activation email or it expired, you can manually resend it using the Reset Password function. This triggers the system to regenerate and send a new activation email with login credentials.
How to Resend the Activation Email
- Go to Setup Home page > Security > Manage Users
- Search for and click on the user's name
- Click More Actions > Reset Password
- Confirm the action
Result: The system automatically sends an activation email to the user's email address.
Important Notes
How it works: For users who haven't activated their accounts yet, "Reset Password" generates an activation email (not a password reset email). The system recognizes they need activation credentials.
User must be Active: The user account must be set to Active status for the email to send.
Check the email address: Verify the correct email address is in the user's profile before sending.
Troubleshooting
User didn't receive the email: Ask them to check spam/junk folders. Verify the email address is correct in their profile.
Can't find Reset Password option: Confirm you have Administrator permissions and you're on the user's profile page (not the user list).
Link doesn't work: Activation links may expire. Resend using the same process above.
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