If your organization has enabled DMARC email authentication and emails sent from your portal are being flagged as spam or blocked, you need to configure a custom Mail From domain. This allows your portal to send emails that pass your DMARC policy checks.
What's Happening
When you enable DMARC across your primary domains (like yourcompany.com), email servers check that messages are properly authenticated. By default, your portal sends emails using a shared domain, which may not pass your DMARC checks. This causes legitimate emails sent from your portal (user activations, notifications, workflow emails) to be flagged as spam or rejected.
The Solution: Custom Mail From Domain
Your portal can be configured with a custom Mail From domain for your organization, which ensures emails are properly authenticated and pass DMARC checks. This requires DNS configuration on your end and setup by the Magentrix team.
How to Request This Configuration
Step 1: Open a Support Ticket
Contact Magentrix support and request custom Mail From domain configuration. You can open a ticket through your Support Portal or email support@magentrix.com.
Step 2: Provide Required Information
Include the following in your ticket:
- Your primary domain name (e.g., yourcompany.com)
- Confirmation that you have access to modify DNS records for your domain
- Screenshots or details showing DMARC-related email issues (optional but helpful)
Step 3: Complete DNS Configuration
The Magentrix team will provide you with specific DNS records that need to be added to your domain. You'll need to:
- Add the provided DNS records through your DNS provider
- Confirm with Magentrix support once the records are in place
- Allow time for DNS propagation (typically a few hours)
Step 4: Finalize Configuration
Once DNS records are verified, the Magentrix team will finalize the configuration on their end. After completion, all emails sent from your portal will use your custom Mail From domain and pass DMARC authentication.
Important Notes
This requires support involvement: You cannot configure this yourself. The Magentrix team must set up the custom Mail From domain on the platform side.
DNS access required: You or your IT team must be able to add DNS records to your domain.
Processing time: Allow time for the support team to configure the setup and for DNS changes to propagate.
Ongoing maintenance: Once configured, this setup remains in place. No ongoing maintenance is needed unless your DNS configuration changes.
What Happens After Configuration
Once the custom Mail From domain is configured:
- All emails sent from your portal will be sent from your custom domain
- Emails will pass DMARC, SPF, and DKIM authentication checks
- Your organization's emails will no longer be flagged as spam due to DMARC issues
- Email deliverability will improve for all portal notifications
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