To allow users in a specific Security Role to create content, you need to grant them either "Contribute" or "Publish" permissions for that specific Article Type. Follow these steps:
Quick Steps
Log in as an Administrator and navigate to the Setup Home page.
Click Create > Articles.
Select the Article Type you want to configure (e.g., "Knowledge Base," "Blog").
Click the Sharing tab at the bottom.
Click Add and select the Security Role you want to grant access to.
Choose the appropriate permission level and click Save.
Understanding Permissions
When adding a role, you must choose the correct permission level:
Contribute: Allows users to create and edit their own draft posts. An administrator or a user with "Publish" rights must approve and publish the content before it is visible.
Publish: Allows users to create, edit, and publish any post within that Article Type, including drafts submitted by others. This role is typically reserved for content managers or administrators.
What Happens Next?
Once saved, any user assigned to that Security Role will now see the "New Post" button when viewing that Article Type, allowing them to create content according to the permissions you've set.
See Also