About Rewards and Redemption
The Rewards and Redemption system provides a comprehensive incentive ecosystem that enables organizations to motivate and reward users for completing specific actions and achieving business objectives. This integrated platform combines flexible reward program management with instant gift card fulfillment, creating dynamic engagement experiences that drive partner, customer, and employee behaviors through gamification, automated tracking, transparent reward distribution, and meaningful redemption options from recognized global brands.
Together, the Rewards Module and Redemption Module transform traditional recognition programs into measurable engagement tools that adapt to different user types and organizational goals while providing detailed analytics, automated reward distribution, and seamless point-to-value conversion capabilities.
Rewards Module
The Rewards Module enables administrators to create comprehensive incentive programs using either points-based or cash-based rewards. Organizations can design flexible reward programs that target specific user groups through sophisticated filtering, implement time-bound campaigns with automatic expiration handling, and track eleven distinct activity types ranging from automatic activities (login, content view, course completion, deal registration, qualified deal registration, idea submission, event registration, classroom training) to manual claim activities requiring administrator review and approval.
The module provides powerful conditional logic for refining reward eligibility, customizable claim forms with seven field types for manual activities, and flexible frequency controls that determine reward repetition patterns. Administrators can create custom gamification systems with rank progression, leaderboards, and badge recognition that foster healthy competition and increase engagement. The comprehensive claim management workflow supports bulk actions, individual claim editing, reward value adjustments, status changes, and complete audit trails for all claim activities.
Integration with Journey Builder automatically rewards users for completing journeys and journey steps, while the reward program cloning functionality accelerates program creation for similar initiatives or periodic campaigns. Users access their rewards through a dedicated dashboard where they view accumulated balances, gamification ranks, leaderboard positions, available activities, claim submission forms, and complete reward history filtered by status and type.
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Redemption Module
The Redemption Module allows users to redeem points accumulated in the Rewards Module using the Tango Card service, converting earned points into e-gift cards from major brands across multiple countries and currencies. The module uses a standardized conversion rate where 100 points equals one unit of any currency, enabling users to redeem points for gift cards worldwide without complex exchange calculations. Gift card emails are delivered immediately with redemption codes and instructions, providing instant reward fulfillment that enables immediate enjoyment of earned incentives.
Administrators configure multi-country gift card catalogs with country-specific brand selections across categories including retail and shopping, dining and food services, entertainment and streaming, travel and hospitality, and general purpose prepaid cards. The system supports both fixed denomination options and custom amount selection within administrator-defined minimum and maximum redemption values. Comprehensive funding management includes credit card registration, balance monitoring, transaction processing, and low funding reminders to ensure adequate Tango Card account balances for uninterrupted redemption fulfillment.
Role-based access controls enable administrators to determine redemption eligibility through either universal access for all sign-in users or specific security role restrictions. The fulfillment tracking system provides complete visibility into all redemption transactions with reference numbers, brand details, user information, amounts, dates, and email resend capabilities for users who need to recover lost redemption instructions. Optional US tax tracking generates earnings reports for users meeting or exceeding configurable tax thresholds, supporting tax reporting compliance requirements.
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